Streamlining Call Logs

Obtaining information about business calls

The ability to recognize the client’s call history whenever necessary will boost overall efficiency.

Enhancing Customer Service and Productivity

Identify the customer call history when needed, thereby improving overall efficiency.

Call tracking software captures data such as call duration, caller demographics, and call outcomes, providing valuable insights into customer behavior and campaign effectiveness.

Call recording systems provide businesses with a reliable and centralized method for recording, managing, and accessing call recordings efficiently.

What Does Ezsip's Call Center Software Offer?

As the most trusted call center solutions provider in India, Ezsip provides the most advanced and comprehensive features aimed to improve customer support operations and agent efficiency. Apart from making and receiving calls, our solutions are accurate in the following:

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What is ezsip Call Logs ?

Call logs refer to a record of all the calls made and received by a particular phone number or extension. When a company uses a auto dialer software, the call log feature allows them to track and record all the calls made and received through the software. This can include information such as the date and time of the call, the phone number dialed or received, the duration of the call, and the outcome of the call (e.g. answered, missed, busy).

Benefits of Call Logs

The benefits of call logs when a company uses a dialer software include

Call tracking: Call logs can be used to track the number of calls made, received, and missed by the agents. This can help identify areas for improvement in agent productivity and customer service.

Call analysis: Call logs can be used to analyze the calls made and received by the agents, such as the duration of the calls, the time of day, and the outcome of the calls. This can help identify patterns and trends in customer interactions.

Reporting: Call logs can be used to generate various reports, such as call volume, call duration, and call outcome. This can provide valuable insights into the overall performance of the call center.

Billing and invoicing: Call logs can be used to track the calls made and received by the agents, which can be used to generate invoices and bills for the customers.

Audit and monitoring: Call logs can be used to monitor the quality of calls and to ensure compliance with company’s policies and procedures.

Customer Relationship Management: Call logs can be used to keep track of customer interactions, which can be used to improve the customer relationship management.

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The best point, the dashboard they provide is excellent, and it gives you the control you want to better evaluate your calls and achieve higher-quality results.

CS Head of a Leading Call Center

Using ezsip for our call center operations has been a game-changer for us. The software is feature-rich, easy to use, and greatly improved our efficiency and productivity.

Sales Head of a Leading Firm

Ezsip has become an integral part of our sales process and we would highly recommend it to any business looking to boost its call center operations.

Call Center Head of a Leading Firm

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Frequently Asked Questions

Call logs are essentially a record of when and to who phone calls are made. Based on industry, you may record data such as: source of the inbound call, incoming or outgoing call location, call duration, call time, network utilized, and specific details on transmission

Call logs and other information captured from your call history are available on your dashboard.

These data points do not record the substance of the call, but they can nevertheless give useful information. Call logs give a high-level overview of how a telecommunications network is used in real-time. This information may be utilized to cut expenses by prioritizing service to the busiest sections of the network. Call logs can help to guarantee the most efficient deployment of maintenance resources to maintain a network running at maximum capacity.

Call log data can be useful to a wide range of consumers. Telecommunications firms utilize call log data to assess their network's performance and capacity to service consumers. The origin and destination of calls can aid in determining how to offer services during peak hours. Contact logs are used in retail call centers to assess the effectiveness of customer care employees. Longer call durations usually result in more time spent resolving difficulties, and vice versa.