Recording Tools

Tracking and improving customer service

Make sure to record each conference call and other calls, so you can gain insight into how to improve your business later.

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Call recording software allows businesses to record and save conversations and helps them to improve quality assurance, compliance monitoring, training, dispute resolution, and customer service evaluation.

What Does Ezsip's Call Center Software Offer?

As the most trusted call center solutions provider in India, Ezsip provides the most advanced and comprehensive features aimed to improve customer support operations and agent efficiency. Apart from making and receiving calls, our solutions are accurate in the following:

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What is ezsip Call Recording ?

Call recording is the process of capturing audio of phone conversations and storing them for later use. When a company uses a dialer software, the call recording feature allows them to record both inbound and outbound calls made through the software.

Benefits of Call Recording

There are several benefits of using call recording when a company uses a dialer software, such as:

Quality assurance: Call recordings can be used to evaluate the performance of call center agents and identify areas for improvement. This can help improve agent productivity and customer satisfaction.

Compliance: Call recordings can be used to ensure compliance with legal and regulatory requirements, such as recording all calls in certain industries. This can help protect the company from potential legal issues.

Improving customer service: Call recordings can be used to gather feedback from customers and improve the overall customer experience. By listening to customer feedback, companies can identify areas where they can improve their products or services.

Training: Call recordings can be used to train new agents and provide them with examples of real-life customer interactions. This can improve new agents' understanding of the company's products, services and how to handle different customer scenarios

Dispute resolution: Call recordings can be used to resolve disputes by providing a clear and accurate record of the conversation. This can help prevent misunderstandings and provide evidence in case of a dispute.

Audit and monitoring: Call recordings can be used to monitor the quality of calls and to ensure compliance with company’s policies and procedures.

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The best point, the dashboard they provide is excellent, and it gives you the control you want to better evaluate your calls and achieve higher-quality results.

CS Head of a Leading Call Center

Using ezsip for our call center operations has been a game-changer for us. The software is feature-rich, easy to use, and greatly improved our efficiency and productivity.

Sales Head of a Leading Firm

Ezsip has become an integral part of our sales process and we would highly recommend it to any business looking to boost its call center operations.

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Frequently Asked Questions

Call recording is the capacity of your company to record a voice chat over an audio source. Active calls or conference calls can be recorded and saved as a digital file for later transcribed or listened to. Call recording can also be referred to as phone recording or voice logging.

Here are some features of the call recording tool

Improve customer service

Ensure quality audio

Added convenience for customer & Team interaction

Increase growth opportunities

Increase employee behaviour

Real-time help

Stay compliant & Reduce costly errors

Some regulations demand that everyone on the call give their permission to be recorded. Call participants are informed that the call is being recorded before the call begins.

Contact centers may benefit from all three modes of call recording since they serve distinct purposes - mode 1 for compliance, mode 2 for performance enhancement, and mode 3 for space optimization and special business concerns.