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IVR system refers to the technology that enables the implementation and operation of Interactive Voice Response systems. It includes the necessary tools, features, and infrastructure to create and manage IVR applications.

IVR software allows businesses to design and customize call flows, record and manage voice prompts, integrate with databases or CRM systems, and analyze call data for performance optimization.

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As the most trusted call center solutions provider in India, Ezsip provides the most advanced and comprehensive features aimed to improve customer support operations and agent efficiency. Apart from making and receiving calls, our solutions are accurate in the following:

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What is ezsip IVR ?

It is a technology that allows a computer to interact with humans through the use of voice and DTMF (dual-tone multi-frequency) tones input via a keypad. IVR systems are commonly used in telephony to handle inbound and outbound calls and can be used for a variety of purposes, such as customer service, telemarketing, and financial transactions.

Benefits of IVR

VR (Interactive Voice Response) systems provide several benefits for businesses, including:

Automation of routine tasks: IVR systems can handle a high volume of calls and automate routine tasks such as taking orders or providing information, which can save time and reduce labor costs.

24/7 availability: IVR systems can operate around the clock, which means customers can access information or services outside of business hours.

Increased efficiency: IVR systems can route calls to the appropriate department or agent, reducing hold times and improving the overall efficiency of the call center.

Cost savings: IVR systems can reduce the need for human operators, which can result in significant cost savings for businesses.

Improved customer service: IVR systems can provide customers with quick access to information and services, which can improve customer satisfaction and loyalty.

Self-service options: IVR systems can provide customers with self-service options, such as the ability to check account balances or make payments, which can be more convenient for customers.

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The best point, the dashboard they provide is excellent, and it gives you the control you want to better evaluate your calls and achieve higher-quality results.

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Using ezsip for our call center operations has been a game-changer for us. The software is feature-rich, easy to use, and greatly improved our efficiency and productivity.

Sales Head of a Leading Firm

Ezsip has become an integral part of our sales process and we would highly recommend it to any business looking to boost its call center operations.

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Frequently Asked Questions

IVR, or Interactive Voice Response, automates telephone caller contact. The majority of people are familiar with IVR system. Users may use these programmes to access information like as bank balances, airline schedules, and movie show times from any phone, without the assistance of a live operator.

Inbound and outbound services are mainly two types of IVR system. Inbound IVR systems manage inbound call volume, whilst outbound IVR systems dial calls using either entire or partial automation. Many manufacturers provide both inbound and outbound IVR services

All that is necessary for more modern IVR technology is an internet connection and a browser. It will take a few minutes to set up your IVR; you may speed things up by using pre-recorded messages.

The most typical application is to automate inbound and outgoing calls as well as to redirect calls. In the later scenario, the IVR system eliminates the requirement for a switchboard operator to answer incoming calls. This instance commonly displays a menu of alternatives to a caller and may attempt to address frequently requested queries.